Terms and conditions
Who we are:
We are a company registered in England and Wales. Our registered office is MADELEINE Fashion Ltd, c/o Francis Clark LLP, North Quay House, Sutton Harbour, Plymouth, PL4 0RA. Our company number is 592 1772. Our registered VAT number is 255 7801 86. If you have any queries, comments or complaints please write to us at MADELEINE Fashion Limited, Woodview Road, Paignton, TQ4 7SR, email us at firstname.lastname@example.org, call us on 0333 400 0 400.
To make a change to your order:
If you wish to amend any details to your order, or make a cancellation once your order has been confirmed, feel free to email us at email@example.com or call our customer service team on 0333 400 0 400.
Our customer service team is available 7 days a week from 8.00 am to 10.00 pm. Outside these hours we will take your enquiries on our answerphone and will be happy to call you back if needed. Telephone calls may be recorded for training purposes. Calls to our number (0333 400 0 400) use free plan minutes if available. Otherwise calls to our phone number cost the same as any call to a UK landline number would, even when calling from a mobile phone. If calling from abroad, please check with your provider for your international rate, and please note that we do not dispatch outside the UK. Our customer service team is available 7 days a week from 8.00 am to 10.00 pm Monday through Saturday and 9.00 am to 10.00 pm Sunday. Outside these hours we will take your enquiries on our answerphone and will be happy to call you back if needed. Telephone calls may be recorded for training purposes. For dispute resolution, we are always here to help. We welcome and learn from all customer feedback, moreover, we aim to deal with disputes sympathetically and quickly. All complaints are logged, investigated and replied to.
Should you have a complaint, feel free to contact us:
By E-mail: firstname.lastname@example.org
By Phone: 0333 400 0 400
By Post: MADELEINE Fashion Limited, Woodview Road, Paignton, TQ4 7SR
Alternatively, the EU Commission, as part of the Directive 2013/11/EU provides Online Dispute Resolution in accordance with Art. 14 para. 1 ODR-VO: the European Commission. Information on the possibility of an alternative and online dispute resolution (ODR), can be found here:http://ec.europa.eu/consumers/odr/
We accept payment by PayPal, MasterCard, VISA, VISA DEBIT and American Express as well as cheques (please make cheques payable to MADELEINE FASHION Limited). All cheques will be banked upon receipt for security reasons.
Free returns with no hassle! How to return/cancel your order:
If you would like to make refund/cancellation or exchange, please return your good(s) (with their original packaging and in perfect condition) within 30 days of receiving them. A postage-paid returns label is included in each delivery, enabling you to return/cancel good(s) to us at no cost to yourself. Please make sure that you get a ‘proof of posting’ certificate from your post office. This will cover you if the good(s) are lost in the post. As soon as possible and in any event within 14 days we will refund the cost of the good(s) sent back or cancelled. To cancel your contract with us you can either simply send the returns package back to us or you are also able to notify us in writing, via email, fax or telephone that you wish cancel the order using the contact information provided above in the ‘Who we are’ section. If you elected to communicate your cancellation of the contract for good(s) via one of these other means rather than simply sending the package back with the already delivered good(s), you shall send back the good(s) without undue delay and in any event the good(s) must arrive with us no later than 14 days from the day on which you communicated your cancellation of the contract to us. The deadline is met if you send back the good(s) before the period of 14 days has expired and your cancellation will be processed accordingly and within the original agreed upon 14 day period. Should you elect this option rather than simply sending your return/cancellation back, which is equally free-of-charge, and if the good(s) have already been delivered we will refund you within 14 days of you returning the good(s) to us, or (if earlier) within 14 days after the day you provide evidence that you have returned the good(s). For any return or cancellation, you may be liable for any loss of value of the good(s) if this loss in value is as a result of your handling of the good(s) beyond what is necessary for inspecting the nature, characteristics and functioning of the good(s) (e.g. handling beyond what might reasonably be allowed in a shop). If the good(s) have not yet been delivered to you on the date on which we receive your request to cancel, your refund will be made as soon as possible and in any event within 14 days of the date on which we receive your request. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.
Your right to cancellation:
You have a general right to cancel a contract for good(s) at any time and without giving any reason up to the expiry of at least 14 days (However, please note that MADELEINE returns allow up to 30 days) from the day on which you or a third party nominated by you who is not the delivery carrier have or has taken possession of the good(s) (the “Cancellation Period”). To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, a fax or an email) in the case of us by either writing to us at MADELEINE Fashion Limited, Woodview Road, Paignton, TQ4 7SR, via email at email@example.com, telephone (0333 400 0 400). You can also simply submit the model cancellation form found in your parcel with your return/cancellation. Whichever option you select, we will communicate to you an acknowledgement of receipt of your cancellation on a durable medium (e.g. an email) without delay. It would be helpful to provide your order number to allow us to deal with your request quickly. To meet the cancellation deadline, it is sufficient for you to send your cancellation communication before the “Cancellation Period” has expired. If you cancel a contract, we will reimburse to you all payments received from you, including delivery charges.
If the good(s) are faulty:
As a consumer, you have legal rights in relation to good(s) that are faulty or not as described. We are under a legal duty to supply good(s) that are in conformity with the contract. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
We are committed to safeguarding our customers’ privacy and MADELEINE FASHION Limited is registered as a Data User under the Data Protection Laws applicable to the UK. The registry entry contains descriptions of the purposes, sources and disclosures of the personal data held by the company. Information collected is used to primarily to process orders. We will also use the personal information you provide us to use in order to provide the good(s), process your payment, and inform you about similar products that we provide, but you may stop receiving these at any time by contacting us. We adhere to the strict rules of the Data Protection Act to ensure that any of the personal details that we hold are protected from unauthorised access. Occasionally, we may also pass your name and address to other carefully selected companies whose products and services may be of interest to you. If you would prefer not to receive mailings or offers from other companies, simply contact us in writing to MADELEINE Fashion Limited, Woodview Road, Paignton, TQ4 7SR, via email at firstname.lastname@example.org, call us on 0333 400 0 400.
Copyright and Trademark:
The contents of these pages and all other MADELEINE material including: pictures, photographs, images, logos, written text and other materials related to us are the copyright trademark or registered trademark of MADELEINE Fashion Ltd. All rights reserved.
The contract with these binding Terms and Conditions between us and you for the supply of products by MADELEINE FASHION Limited comes into existence when your order has been accepted by us. Please ensure you read all of these Terms and Conditions thoroughly, and always verify that your order details are accurate before submitting your order to us. English law applies to all orders placed, and the courts of England and Wales will have exclusive jurisdiction in the case of a dispute. We reserve the right to accept or reject orders, or to close an account.
Payment & taxes:
All our prices are shown in pounds sterling (£) and include the V.A.T. at the current rate. Prices are exclusive of posting & packaging costs. Due to circumstances beyond our control, prices may have to be altered, up or down, including any alterations to the rate of value added tax. The correct
price will be shown on your invoice. We accept payment by cheque, PayPal, MasterCard, American Express, VISA and VISA DEBIT.
We charge a one-off £4.95 charge for posting & packaging for delivery inside the UK. Even if we need to despatch multiple parcels to complete your order, we will only charge you once per order. If you wish your good(s) delivered to an alternative address within the United Kingdom, please indicate during the checkout process. We do not deliver to addresses outside of the United Kingdom. The vast majority of our good(s) are delivered within 5 to 6 working days. However, delivery timescales can vary depending on the availability of the good(s), your address and any other factors outside of our control. Stock permitting, we aim to despatch all good(s) quickly, but please allow up to 28 days for delivery. Availability is guaranteed only while stocks last. We will provide you with an estimated delivery date upon request or the moment your parcel reaches the Royal Mail network (via an email notification). Any product not available at the time of your order will be sent to you as soon as possible when received from our suppliers. We cannot be held responsible or liable for delays or failure to deliver good(s) caused by our suppliers, any other third party or for any acts/events beyond our reasonable control. Delivery of an order shall be completed when we deliver the good(s) to the address you gave us and the good(s) will be your responsibility from that time. You own the good(s) once we have received payment in full. If we miss the 28 days delivery deadline for any good(s) then you may cancel your order straightaway for any reason. If you do not wish to cancel your order straightaway even if 28 days delivery deadline was not met, you may still cancel later for any reason. If you do choose to cancel your order for late delivery, you can do so for just some of the good(s) or for all of them, unless splitting them up would significantly reduce their value. If some of the good(s) have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled good(s) and their delivery.
Fully traceable parcels:
We would like to let you know that for extra security and peace of mind, all orders sent out by us are fully traceable via the Royal Mail.
About these Terms and Conditions:
If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable then that part or parts will be considered severable from these Terms and Conditions thereby not preventing the remainder from being enforceable or effective. Every reasonable care has been taken to ensure that the descriptions, prices and offers are accurate. However, we reserve the right to change specifications without prior notice.
Our Address for Orders, Returns and Customer Services is:
MADELEINE Fashion Limited
Tel: 0333 400 0 400