Terms and Conditions
Who we are:
We are a company registered in England and Wales. Our registered office is MADELEINE Fashion Ltd, c/o Francis Clark LLP, Melville Building East, Royal William Yard, Plymouth, PL13 RP. Our company number is 0592 1772. Our registered VAT number is 255 7801 86. If you have any queries, comments or complaints please write to us at MADELEINE Fashion Ltd, Woodview Road, Paignton, TQ4 7SR, email us at [email protected] or call us on 0333 - 400 0 400.
To make a change to your order:
If you wish to amend any details to your order, or make a cancellation once your order has been confirmed, feel free to email us at [email protected] or call our customer service team on 0333 400 0 400.
Free returns with no hassle! How to return/cancel your order:
If you would like to make return/cancellation, please return your good(s) (with their original packaging and in perfect condition) within 14 days of receiving them. A postage- paid returns label is included in each delivery, enabling you to return/cancel good(s) to us at no cost to yourself. Please make sure that you get a ‘proof of posting‘ certificate from your post office. This will cover you if the good(s) are lost in the post. As soon as possible and in any event within 14 days we will refund the cost of the good(s) sent back or cancelled.
You may return your good(s) for free from anywhere in the UK.
For any return or cancellation, you may be liable for any loss of value of the good(s) if this loss in value is as a result of your handling of the good(s) beyond what is necessary for inspecting the nature, characteristics and functioning of the good(s) (e.g. handling beyond what might reasonably be allowed in a shop). If the good(s) have not yet been delivered to you on the date on which we receive your request to cancel, your refund will be made as soon as possible and in any event within 14 days of the date on which we receive your request. We will make the refund using the same means of payment as you used for your order, unless you have agreed otherwise. You will not incur any fees as a result of the refund.
Your right to cancellation:
You have a general right to cancel a contract for good(s) at any time and without giving any reason up to the expiry of at least 14 days from the day on which you or a third party nominated by you who is not the delivery carrier have or has taken possession of the good(s) (the “Cancellation Period”). To exercise your right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or an email) in the case of us by either writing to us at MADELEINE Fashion Ltd, Woodview Road, Paignton, TQ4 7SR, via email at [email protected] or telephone (0333 400 0 400). You can also simply submit the cancellation form found in your parcel with your return/cancellation. Whichever option you select, we will communicate to you an acknowledgement of receipt of your cancellation on a durable medium (e.g. an email) without delay. It would be helpful to provide your customer and order number to allow us to deal with your request quickly. To meet the cancellation deadline, it is sufficient for you to send your cancellation communication before the
“Cancellation Period” has expired. If you cancel a contract, we will reimburse to you all payments received from you, including delivery charges.
If the good(s) are faulty:
As a consumer, you have legal rights in relation to good(s) that are faulty or not as described. We are under a legal duty to supply good(s) that are in conformity with the contract. Advice about your legal rights is available from your local Citizen’s Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Copyright and Trademark:
The contents of these pages and all other MADELEINE material including: pictures, photographs, images, logos, written text and other materials related to us are the copyright trademark or registered trademark of MADELEINE Fashion Ltd. All rights reserved.
The contract with these binding Terms and Conditions between us and you for the supply of products by MADELEINE FASHION Limited comes into existence when your order has been accepted by us. Please ensure you read all of these Terms and Conditions thoroughly, and always verify that your order details are accurate before submitting your order to us. English law applies to all orders placed, and the courts of England and Wales will have exclusive jurisdiction in the case of a dispute. We reserve the right to accept or reject orders, or to close an account.
Payment & taxes:
All our prices are shown in pounds sterling (£) and include the V.A.T. at the current rate. Prices are exclusive of posting & packaging costs. Due to circumstances beyond our control, prices may have to be altered, up or down, including any alterations to the rate of value added tax. The correct price will be shown on your invoice. We accept payment by PayPal.
We charge a one-off £4.95 charge for posting & packaging for delivery inside the UK. Even if we need to despatch multiple parcels to complete your order, we will only charge you once per order. If you wish your good(s) delivered to an alternative address within the United Kingdom, please indicate during the checkout process. We do not deliver to addresses outside of the United Kingdom. The vast majority of our good(s) are delivered within 5 to 6 working days. However, delivery timescales can vary depending on the availability of the good(s), your address and any other factors outside of our control. Stock permitting, we aim to despatch all good(s) quickly, but please allow up to 28 days for delivery. Availability is guaranteed only while stocks last. We will provide you with an estimated delivery date upon request or the moment your parcel reaches the Royal Mail network (via an email notification). Any product not available at the time of your order will be sent to you as soon as possible when received from our suppliers. We cannot be held responsible or liable for delays or failure to deliver good(s) caused by our suppliers, any other third party or for any acts/events beyond our reasonable control. Delivery of an order shall be completed when we deliver the good(s) to the address you gave us and the good(s) will be your responsibility from that time. You own the good(s) once we have received payment in full. If we miss the 28 days delivery deadline for any good(s) then you may cancel your order straightaway for any reason. If you do not wish to cancel your order straightaway even if 28 days delivery deadline was not met, you may still cancel later for any reason. If you do choose to cancel your order for late delivery, you can do so for just some of the good(s) or for all of them, unless splitting them up would significantly reduce their value. If some of the good(s) have been delivered to you, you will have to return them to us, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled good(s) and their delivery.
Fully traceable parcels:
We would like to let you know that for extra security and peace of mind, all orders sent out by us are fully traceable via the Royal Mail.
Minimum order value
Our promotions are only valid with the minimum order value indicated.The promotional voucher can only be redeemed for an individual order for each action and the validity period indicated must be strictly observed. The voucher code must be specified when ordering from MADELEINE. In case of return of articles or total return of the order, the value of the voucher is not refundable. Payment in cash is not possible.
About these Terms and Conditions:
If any part or parts of these Terms and Conditions are deemed invalid, void or unenforceable then that part or parts will be considered severable from these Terms and Conditions thereby not preventing the remainder from being enforceable or effective. Every reasonable care has been taken to ensure that the descriptions, prices and offers are accurate. However, we reserve the right to change specifications without prior notice.
The term “your data” means personal data. Personal data is information with which we can identify you either directly or in combination with other data. These include, for example: your name, address, e-mail address, telephone number, customer number or order number.
Purpose, legal basis of processing and personal data categories
In the case of direct or indirect collection of data from you or from third parties, we require and process your data for the following purposes and based on the following legal basis: Your order data for contract fulfilment, i.e. to process your order and possibly return within the scope of the right of cancellation. (Article 6 (1) (b) GDPR). When paying by credit/debit card, we save your card details pseudonymised for processing the payment transaction. The provision is necessary for the fulfilment of the contract, since otherwise we cannot assign the receipt of payment (Art. 6 (1) (b) GDPR). In addition, we will pseudonymise your credit card information to facilitate future payment transactions and for identification purposes based on our legitimate interest in providing our customers with an optimised and efficient purchasing process and to uniquely identify them. (Article 6 (1) (f) GDPR). We will delete this pseudonymous data as soon as the credit card becomes invalid or you wish us to do so. Your address data for new customer acquisition and promotions based on our legitimate interest in this regard. (Article 6 (1) (f) GDPR). Your e-mail address so that you can receive our newsletter and product recommendations. (Article 6 (1) (a) GDPR). Your telephone number and / or e-mail address for questions regarding the contract (order). The provision is voluntary. Not providing this may result in usability limitations. (Article 6 (1) (a) GDPR). Your date of birth to send you birthday greetings and for statistical purposes. The provision is voluntary. (Article 6 (1) (a) GDPR)
Place of data processing
We generally process your data in the EU. However, we partly host our systems at MS Direct AG, a Swiss-based company. The EU Commission has certified Switzerland an adequate level of data protection (Switzerland (2000/518 / EC)). MS Direct AG is bound by instructions and receives data only to the extent and for the period required for the provision of the respective service.
If we have not collected your data directly from you, you may find out more information about the source of the data by calling our customer services team at 0333 400 0 400. We will then use the postal address section of the respective catalogue to determine the source of your data.
Sharing personal data with third parties
Due to our legitimate interest in the implementation of target group-oriented marketing measures and the promotion of our external perception, we pass on your address data to address databases and address dealers, in exchange to dealers and mail order companies as well as to donor organizations (Art. 6 (1) (f) GDPR). As part of the shipment, we pass on your data to shipping service providers. We transmit your payment data encrypted within the group to TriStyle Mode GmbH for purposes of the group-wide internal control system as well as taxation documentation and disclosure obligations within the scope of the VAT tax group to TriStyle Mode GmbH on the basis of legitimate interest acc. Art. 6 (1( f) GDPR. We transmit generally published data such as surname, first name, address, date of birth and purchase data for our own and third-party marketing purposes on the basis of legitimate interests to retailers, mail-order companies with an interesting product range and cooperative databases, such as Epsilon Abacus and Experian Limited (Article 6 (1) (f) GDPR). We will share your data with Experian Limited, Sir John Peace Building, Experian Way, NG2 Business Park, Nottingham, NG80 1ZZ, who will use it to create products and services to help organisations better understand the likely characteristics of their customers; communicate with them more effectively; and find others like them across a range of marketing channels. This may mean that you receive advertising that is more relevant to you via direct mail. For more information have a look at https://www.experian.co.uk/privacy-and- your-data.html. We work with Epsilon International UK Ltd, a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy. (Please note that Epsilon Abacus may transfer your data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard contractual clauses issued by the EU Commission.) For more information have a look at https://emea.epsilon.com/privacy-policy If you would like more information, please call us on 0333 400 0 400, email us at [email protected] or write to us at the address below: MADELEINE Fashion Ltd, Woodview Road, Paignton, Devon, TQ4 7SR. Of course, you can object to the use, processing and forwarding of your data for promotional purposes at any time by making a notification via the above contact details. The legal basis for the foregoing data processing is Art. 6 (1) f) of the GDPR.
Duration of data storage
Your personal data will be stored for as long as required for completing your order(s), at least as long as your customer account exists. Additional data storage will be required due to legal requirements, e.g. commercial or tax law. If you have any questions, please do not hesitate to contact us. Furthermore, we store your personal data on the basis of legitimate interest for our own or third party direct marketing purposes until your revocation of consent or objection.
We have set up technical and organisational safety precautions to protect your data, in particular against loss, manipulation or unauthorised access. We regularly adapt our safety precautions and procedures in-line with technical developments.
You have the right at any time to request information about your data free of charge. If your data is incorrect, you have the right to correct it. Please inform us about this as soon as changes in your personal data occur, so that we can correct the data accordingly. If your data is stored wrongfully and you wish it to be corrected or if you just wish to delete it, you have the right to do so. Due to another legal obligation (for example, due to commercial or tax law) on our part there may be an obligation to store the data for longer. In those cases, it is possible to limit the use of this data so that it is only stored and processed to fulfil particular legal purposes. You have the right to limit data processing and the right to transfer data. If you have given us your consent for the use, processing and sharing of your personal data for marketing purposes, you can revoke it at any time, free of charge. In addition, when we use your data within the legally permissible context, for example, for postal marketing activities, you can object to this use at any time, free of charge. After revocation or objection, we will process your data exclusively for the settlement of purchases or for the fulfilment of legal storage obligations, and we will refrain from sending further advertising materials and not pass your data on for third party marketing activities. If you have any requests for information, queries, complaints or suggestions regarding data protection, please contact: MADELEINE Fashion Ltd, Woodview Road, Paignton, Devon, TQ4 7SR, by phone at 0333 400 0 400 or by email: [email protected] You also have the right to complain to the Information Commissioner’s Office. You can also reach our data protection officer by using the above contact details. Further information on data protection can be found online at: www.madeleine.co.uk/privacy- policy
Why did I receive your brochure when I didn't request it?
We may have received your details from a third party company. If you do not wish to receive information from us, please email us at email at [email protected] or call us on 0333 400 0 400. Please note that although we will take you off our mailing list as soon as you ask us, our brochures are printed in advance so it can take up to six weeks for the process to be completed.