Ordering & delivery
You can submit an order to us in one of the following ways:
- Internet - Look through the entire product range; get inspired by our latest fashion collections and style guides. Once on the item detail page, simply choose your favourite colour/s and size/s and the item availability information will be displayed. Then place your item in your shopping basket and proceed with the order.
- Quick Order - Once you’ve found your desired item/s in the catalogue, go to the Quick Order form. Complete the item number/s and your size/s boxes and click on the button Checkout Securely. Your item/s is now in your shopping basket.
- Phone - you can call our customer service number on: 0333 400 0 400. Lines are open 7 days per week, from 8am – 10pm. Outside these hours, we will take your enquires on our answerphone. We will be happy to return your call if required. Telephone calls may be recorded for training purposes. Calls to our number use free plan minutes (if available on your network plan). Otherwise, calls cost the same as calls to a UK landline number – even when calling from a mobile phone.
Order deliveries are sent out using a fully traceable system via Royal Mail. The vast majority of our good(s) are delivered within 10-15 working days. However, delivery timescale can vary due to various factors: such as the availability of the good(s), your address or any other factors outside of our control. Stock permitting, we aim to dispatch all good(s) as quickly as possible. Please allow up to 28 days for delivery. Availability is guaranteed only while stock lasts. Once your order has reached Royal Mail you will receive an email with your tracking number and from this point the parcel takes an average of 2-5 days to reach you.