The current situation and the rapidly changing situation surrounding COVID-19 present new challenges to MADELEINE. We are doing our best to tackle these challenges with you in mind.
We have taken the necessary steps to do our part to minimise the further spread of the coronavirus. In our logistics and call centre, we have taken measures to ensure the best possible health strategies for the workforce. Our head office employees are now working from home.
Our online shop will of course remain open for you around the clock and will send your orders safely and reliably.
For your peace of mind, we have also extended our returns policy from 30 to 90 days to allow you to return any parcels when it is safe for you to do so.
Yes, we are still sending out all available items reliably and in the usual high quality to your home.
Yes, Royal Mail have made the decision to avoid collecting signatures for packages for the time being, and instead taking the name of the person receiving the package instead.
Having knocked on your door, the person delivering your package will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
For your peace of mind, we have extended the returns window from 30 to 90 days, in order to allow you to return your package when it is safe for you and others to do so.